Returns, Cancellations & Refund Policy

Effective Date: October 2026

At Cricket or Nothing, we strive to ensure that every customer receives their order in good condition. Please read our Returns, Cancellations & Refund Policy carefully before placing an order on our website.

1. Order Cancellation Policy

Once an order has been placed, cancellations are generally not permitted. If you wish to request a cancellation, please email your request to team@cricketornothing.com.

We will review and respond to your cancellation request within 3–5 working days. Submitting a cancellation request does not guarantee approval.

2. Return and Exchange Policy

We do not accept returns for reasons such as a change of mind or personal preference. An exchange may be requested only if:

The product is not delivered.
The wrong product has been delivered.
The product received is damaged or defective.

To request an exchange, please email team@cricketornothing.com within 14 working days with your order details, a brief description of the issue, and clear photographs showing the damage, defect, or incorrect product received.

Our team will review the request and communicate the next steps. Please retain the original packaging until your request has been assessed.

Approved requests will be handled through an exchange or replacement, subject to verification and product availability.

Approved exchanges or replacements will be processed within 7–10 working days following approval of the request.

3. Refund Policy

Refunds are not provided for routine order cancellations, change of mind, or personal preference.

A refund will be considered only when a wrong, damaged, or defective product has been verified and we are unable to provide a suitable replacement or exchange.

Once a refund has been approved, it will be processed within 7–10 working days. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

4. Terms and Conditions

All requests for damaged, defective, or incorrect products must be supported by clear photographic evidence.
Requests will be reviewed based on the information and evidence provided.
Exchanges are subject to verification and the availability of a suitable replacement.
Refunds will be considered only in the circumstances described in this policy.
Nothing in this policy is intended to limit any consumer rights available under applicable law.

5. Customer Support

For questions or assistance regarding cancellations, exchanges, or refunds, please contact us:

Email: team@cricketornothing.com

Phone: +91 72020 28866

We will do our best to review your concern and assist you in accordance with this policy.

Cricket or Nothing